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28th September 2017 Summit

“Understanding the productivity enigma”

People are messy ... not in a physical sense of having a messy desk, but in the sense that every single person on the planet is different.  We all have individual likes, dislikes, preferences, tolerances, indulgences, etc ... a truly messy combination of quirks and eccentricities that combine to make productive work a highly individual matter.

And this individuality lies at the heart of why organisations struggle to crack the code for improving productivity, especially for those whose jobs involve complex decision-making based on knowledge and judgment.

Making matters worse, for the last three decades, executives have taken an efficiency mindset to their business.  Six Sigma, process reengineering, spans & layers analysis, and many other tools have been used by executives to uncover waste in their operations – in effect, finding labour hours (or materials) that are perceived unnecessary in order to produce the same level of output.

Today’s business environment needs a different worldview.  The benefits from improving efficiency have petered out.  Most employees want to be productive, but the organisation gets in their way.  Our research shows that the average organisation loses more than 20% of their productive capacity (over a day each week) to “organisational drag,” the structures and processes that consume valuable time and prevent people from getting work done.

People have vast amounts of discretionary energy that they could devote to work, but are not sufficiently inspired to do so.  Many don’t invest the added ingenuity and creativity that they could.  Inspired employees bring more discretionary energy to their work every day and as a result, they are 125% more productive than an employee who is merely satisfied.  Stated differently, one inspired employee can produce as much as 2.25 satisfied employees.

  • Our research shows that only 30% of employees consider their workplace is configured to optimise productivity.
  • Just 20% say that changes at their organisation are tracked and measured.
  • We found that the best organisations are more than 40% more productive than the rest.  And this difference in productivity results in significantly higher profits – operating margins 30%–50% higher than industry peers – and faster growth.

With UK productivity 19% down over the last decade, understanding this enigma is crucial for organisational success.  This Summit explores how leading organisations are responding to this changing nature of work...

 Haydn Clulow

Director Site Transformation, Atomic Weapons Establishment 

 Mary Finnigan

Director of Transactions, WeWork 

 Colin Miles

CTO, Virgin Media 

 Catrina Smith

Partner, Norton Rose Fulbright 

 Elisa Nardi


Intimate round tables

The afternoon features five intimate round table sessions offering deeper dives into the issues challenging all organisations, including;

Round table 1 Round table 2 Round table 3 Round table 4 Round table 5
Understanding the employee lifecycle journey Workplace technologies - an enabler for change? Understanding the productivity enigma The tech driving sustainability Launch of 'Workplace Evolutionaries' community

In conjunction with

Sodexo is the world's largest services company.  In the UK and Ireland, Sodexo delivers services that improve the quality of life to its clients in both the private and public sectors

Asure Software (NASDAQ: ASUR), a global provider of time, labour, and workspace management solutions

Philips is the global market leader with recognised expertise in the development, manufacturing & application of innovative (LED) lighting solutions.

Supported by professional institutes


The four leading professional bodies, BIFM, CIPD, IFMA, and RICS are advocating our Smartworking Summits to their combined 300,000+ members

Our media partners